Electricity Meters: Care, Operation and User Manuals

An electricity meter measures energy consumption and is used for billing and managing energy accounts. It is owned by the distribution company, which is responsible for its installation, maintenance and management. This article explains how to look after a meter, what to do if it is damaged, how to use it and where to find the user manual.

Caring for an electricity meter

Access to the meter

The distribution company has the right and responsibility to inspect the meter and read its data regularly so it can bill energy consumption correctly and carry out necessary maintenance. If the meter is in a location with restricted access, such as inside a flat in an apartment building, residents should allow the distributor’s staff to reach it. The distributor may require the meter to be in an easily accessible location, such as a shared area, corridor or technical room. In most cases, distributors require meters to be in a publicly accessible location. Follow these rules and ensure unobstructed access.

If you need to secure the meter enclosure with a lock, for example to prevent tampering, contact the distribution company. For a fee, it can provide a system key and lock that preserve access for both the customer and the distributor’s staff.

What to do if a meter is damaged

If a meter is damaged—for example, in an accident, electrical short circuit or due to an external cause—inform the distribution company immediately. It will advise you how to proceed and arrange a repair or replacement if necessary. Do not attempt to work on the meter yourself, as this could damage it or create a safety hazard.

Operating the meter

Electricity meters generally have a simple control panel or digital display showing consumption and other relevant information. If you need to configure the meter or read its data, follow the user manual or contact the distribution company for assistance.

Electricity meter user manuals

The user manual is an important source of information on operating the meter correctly. Distribution companies provide manuals with detailed information about installation, operation, maintenance and safety. User manuals are available as electronic documents on the distribution companies’ websites or through their customer service.

Information about individual meters is available here

• ČEZ: Meter guide
• PRE: Overview of installed meters
• EG.D (formerly E.ON): Electricity meter manuals

Proper care, following the right steps if a meter is damaged, operating it correctly and following the user manual all help ensure that the meter works properly and measures electricity consumption accurately. Cooperation between customers and distribution companies is important for making the best use of meters and ensuring a reliable electricity supply.